Privacy Policy of WeCare Infra
Your privacy matters to us. This policy explains how we collect, use, disclose, and protect your personal information when you interact with our website and services.
Last updated: August 19, 2025
Our Commitment to Your Privacy
Wecare Infra ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when individuals ("you" or "users") interact with our website and services.
We are committed to protecting your personal information and being transparent about how we handle it. This policy applies to all interactions with WeCare Infra, whether through our website, contact forms, support services, or other communication channels.
1) Who We Are
Company Information
2) Scope
This policy applies to our website, contact forms, "Get a Quote" submissions, email communications, support interactions, and any online tools or portals we provide.
Important: This policy does not cover third‑party websites or services that we do not control. We encourage you to review the privacy policies of any third-party sites you visit.
3) Information We Collect
We collect various types of information to provide and improve our services:
Contact Data
Name, company, email address, phone number, and messages submitted via forms or email.
Business & Service Data
Project details, service interests, and IT environment information shared for consulting or support.
Technical Data
IP address, device and browser type, pages visited, time and date, referral source, and general location derived from IP.
Cookies & Similar Technologies
Used to remember preferences, improve performance, and analyze traffic.
Support Logs
Communications, tickets, and diagnostic information provided for troubleshooting.
4) How We Use Information
We use the information we collect for various purposes, including:
- Provide, operate, and improve our website and services.
- Respond to inquiries, provide quotes, and deliver customer support.
- Set up, secure, and maintain requested IT solutions.
- Communicate updates, service notices, and administrative messages.
- Analyze site usage to enhance performance and user experience.
- Comply with legal obligations and enforce our terms.
5) Legal Bases for Processing (EEA/UK Visitors)
For visitors from the European Economic Area (EEA) and United Kingdom, we process personal information based on the following legal grounds:
Contract
Processing necessary to provide requested services or quotes.
Legitimate Interests
To operate, secure, and improve our services.
Consent
For optional communications or non‑essential cookies.
Legal Obligation
To meet compliance and regulatory requirements.
6) How We Share Information
We only share personal information in the following circumstances:
Service Providers
With hosting, security, analytics, billing, and customer support partners under strict confidentiality obligations.
Business Transfers
In connection with mergers, acquisitions, or asset sales, subject to this Policy.
Legal Requirements
When required by law or to protect our rights, users, or the public.
7) International Transfers
Information may be processed in countries other than your own. Where required, we implement safeguards such as contractual protections and industry‑standard security controls to ensure your data is protected regardless of where it is processed.
8) Data Retention
We retain personal information only as long as necessary for the purposes described in this Policy, to fulfill contracts, and to meet legal, accounting, or reporting requirements.
Data Disposal: When personal information is no longer needed, we securely delete or anonymize it to prevent unauthorized access or use.
9) Your Rights
Depending on your location, you may have rights to:
Access
Request access to your personal information.
Correction
Request correction of inaccurate information.
Deletion
Request deletion of your personal information.
Objection
Object to or restrict certain processing.
Withdraw Consent
Withdraw consent where processing is based on consent.
Data Portability
Receive your data in a structured, commonly used format.
Lodge Complaint
Lodge a complaint with your local data protection authority.
To exercise these rights, contact us at info@wecareinfra.in. We may verify your identity before responding to any requests.
11) Security
We implement administrative, technical, and physical safeguards designed to protect personal information, including:
- Encryption in transit where applicable
- Access controls and authentication mechanisms
- Regular security monitoring and testing
- Employee training on data protection
Important: While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but we strive to use commercially acceptable means to protect your personal information.
12) Children's Privacy
Our services are not directed to children under 13 (or under the age required by local law). We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us immediately at info@wecareinfra.in so we can delete it.
13) Third‑Party Links
Our website may contain links to third‑party sites. We are not responsible for their privacy practices.
Recommendation: We encourage you to review the privacy policies of any third-party sites before providing personal information.
14) Communications Preferences
You can opt out of non‑transactional emails using unsubscribe links in our emails or by contacting us directly.
Note: Important service or legal notices may still be sent even if you opt out of marketing communications.
15) Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
How we notify you: The "Last updated" date at the top of this page reflects the latest revision. Material changes will be highlighted on this page or communicated appropriately through our website or email.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
For privacy requests: Please include only the details necessary for us to locate your records. Do not send passwords or sensitive credentials via email.
We are committed to protecting your privacy and will respond to your inquiries in a timely manner.
